Rental terms

1. Who we are

The service is provided by La Quinta Pata, with a warehouse at Carrer del Greco, 9, 08031 Barcelona. You can contact us at laquintapatabcn@gmail.com or on +34 610 82 73 39.

2. Bookings and availability

Rentals are booked by calendar day: you select the day or days of your event and the items are also reserved for the day before, so you can collect them the previous day subject to availability. Availability is checked when you book and the units are held for a few minutes while you pay the booking fee; if the payment is not completed in that time, the booking expires without any charge and the items become available again.

Bookings must be made at least 8 hours before the rental starts. The booking is confirmed once we receive the booking fee and send you the confirmation email.

3. Prices, booking fee and remaining payment

Prices are shown in euros, per unit and day, including applicable taxes. When booking you pay a booking fee online; its amount depends on the rental total and is deducted from it, so it is not an extra cost.

The remaining amount is paid on the day the items are delivered or collected. You can pay it with the card saved when booking, through a payment link we email you, or in person at our warehouse. Card payments are processed by Stripe; we never see or store your card number.

4. Deposit

When the items are handed over, a deposit equal to 66.66% of the rental amount is held on your card. It is not a charge: it is a hold that is released when the items are returned complete and in good condition. If the items are returned damaged, incomplete or late, we may charge the corresponding amount from the deposit and will email you the details and the reason. If the cost of repair or replacement exceeds the deposit, we will let you know and invoice the difference.

5. Collection, delivery and transport

You can collect and return the items free of charge at our warehouse, in the time slots offered when booking, or order home delivery and/or collection. Transport is calculated from the road distance between the warehouse and the address you provide, for each trip ordered; in some towns it is quoted separately and we will contact you with the price before delivery. Transport does not include assembling or dismantling the furniture.

For home deliveries someone must be available to receive the items in the agreed slot; if delivery is not possible for reasons beyond our control, the extra trip will be charged as additional transport.

6. Changes and cancellations

You can cancel your booking free of charge within 24 hours of making it: everything you have paid is refunded in full. After that, the booking fee is not refunded; any other amounts already paid are refunded.

You can change the dates, quantities or logistics up to 48 hours before the rental starts, from your booking link or by contacting us, always subject to availability. If we are unable to honour your booking for reasons attributable to us, we will refund all amounts paid.

Refunds are made to the same payment method and usually appear within a few days, depending on your bank.

7. Use of the items and liability

The items are handed over clean and in good condition and must be returned in the same condition, apart from normal wear. You are responsible for the items from the moment you receive them until they are returned, including damage, loss or theft, and for using them properly and safely (for example, not exposing marquees to strong winds or exceeding the load of tables and chairs). We are not liable for damage caused to third parties by improper use of the items.

8. Governing law and complaints

These terms are governed by Spanish law. For any complaint you can write to us at laquintapatabcn@gmail.com; if you are a consumer, you can also contact the consumer authorities of your region. Complaint forms are available at our warehouse.